Training Program Policies
Registration and Enrollment
Cancellation and Refund Terms
Complaint Resolution
Record Retention
Assessment and Certification
Code of Conduct
Attendance and Monitoring
Privacy and Data Protection
Intellectual Property
Technology and Equipment
Payment Terms
Grievance and Appeals
Non-Discrimination
Accessibility and Accommodations
Special Offer Terms and Conditions
Terms and Definitions
Account: means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
Content: means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
Record: Any type of record created or received in the course of Captiva Solutions business, including, but not limited to, paper, email, any type of electronic file or data, still photographs, motion pictures, drawings, plans/blueprints, and audio/video recordings, etc.
An Active Record: is any Record that is currently in active use by an office or function of Captiva Solutions.
An Archival Record: is an Inactive Record that has permanent or historic value and is not required to be retained in the office in which it was originally generated. Archival Records are retained in Captiva Solutions Archives.
An Electronic Record: is a Record kept in an electronic format, such as a word processing document, a spreadsheet, a database, a scanned or imaged document, and any other type of file stored on a computer, server or digital storage device or medium, or on any external or off-site storage medium, or with a third party acting as Captiva Solutions’ agent. Electronic Records have the same retention periods as paper and other tangible Records.
An Inactive Record: is a Record that is no longer an Active Record but still must be maintained pursuant to the Records Retention and Disposal Schedule. Inactive Records are typically retained in Captiva Solutions Archives.
An Inactive Record: is a Record that is no longer an Active Record but still must be maintained pursuant to the Records Retention and Disposal Schedule. Inactive Records are typically retained in Captiva Solutions Archives.
A Record: with Personal Information is a Record that includes an individual’s name or personal mark together with that individual’s social security number; driver’s license number or other government identification card number; financial account number, credit or debit card number, or any number or code which may be used alone or in conjunction with another piece of information to assume the identity of another person, access financial resources, or obtain credit information. Personal Information is highly sensitive and must be safeguarded and secured at all times.
1. Registration and Enrollment
2. Code of Conduct
Harassment: This includes, but is not limited to, offensive verbal comments related to gender, age, sexual orientation, disability, physical appearance, body size, race, religion, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact, and unwelcome sexual attention.
Discrimination: Any form of discrimination based on race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, veteran status, or any other status protected by law is strictly prohibited.
Bullying: Intimidating, threatening, coercing, or engaging in harmful behavior towards another person or group of people.
Unethical Behavior: Actions that are illegal, dishonest, or fraudulent, or that represent a conflict of interest.
Violation of Privacy: Sharing confidential information without consent or misusing personal or sensitive information obtained through the course of training activities.
Reporting and Enforcement
Reporting: If you are subject to or witness any violations of this Code of Conduct, please report it immediately to our designated officer or through our reporting system. All reports will be handled with discretion and confidentiality.
Investigation: All reported incidents will be investigated promptly and thoroughly. The process will be fair, impartial, and respectful to all parties involved.
Enforcement: Captiva Solutions reserves the right to take appropriate action against any individual found to be violating this Code of Conduct. Actions may include warnings, expulsion from the training program, termination of employment or contracts, and legal action, if applicable.
3. Payment Terms
Only valid payment methods acceptable to Captiva may be used for orders, all refunds will be credited back through the same manner.
For payments by credit card or electronic funds transfer, by submitting your order for processing, you authorize us to charge your order (including taxes, shipping, handling, and any amounts agreed upon before order submission) to your credit card or account.
If your credit card or account cannot be verified, or is invalid, or is otherwise unacceptable, your order may be suspended or cancelled automatically.
Checks and Money Orders are not currently accepted online. If you are unable to pay using your credit card please contact our office at 202-770-2120 or 1-888-560-9280 to make alternate payment arrangements.
All prices and availability of products are subject to change without notice.
Full payment is due at the time of registration for any special offers. Failure to do so will result in the forfeiture of your special offer.
Special Offers are not valid with other savings programs, discounts, or promotions.
Special Offers are valid only for instructor-led (virtual and in-person) courses only.
Tuition and fees for Special Offers are non-refundable.
Prices for Special Offers are subject to change or cancellation without advance notice.
If you are placing your order from within the United States or from another country not in the European Union (E.U.), your receipt is your Tax Invoice, and a copy should be retained for taxation purposes where applicable.
If you are ordering from within the E.U., you may request a tax invoice be mailed to you by contacting us at [email protected], with the subject line “REQUEST FOR TAX INVOICE, Attn. Training Program Manager, Captiva Solutions, LLC."
4. Cancellation and Refunds
Captiva reserves the right to change pricing, registration terms, and conditions, to make changes to any of our products or programs, or to change a course location or cancel or reschedule a course at least seven (7) calendar days in advance of the scheduled course date.
Captiva is not liable for travel arrangements, or any expenses incurred by the student if a training course is rescheduled or cancelled. Captiva’s sole liability will be limited to the refunding of any fees paid in respect to the course and Captiva shall not be held responsible for any incidental or consequential loss arising whatsoever.
If Captiva cancels a training class, students will be contacted at the email address provided during registration. Captiva will endeavor to give students as much advance notice as possible of any change(s) to their enrollment.
If Captiva cancels or reschedules a training course due to unforeseen circumstances such as inclement weather or natural disaster, students are entitled to reschedule for a future training course. Captiva is not responsible for any expenses incurred by students as a result of such cancellation.
Instructor-led classes are student-enrollment dependent. Classes with insufficient enrollment are subject to cancellation or rescheduling at the discretion of Captiva.
Unless otherwise stated or agreed to in writing, any terms or conditions specified or referenced within an ordering document shall have no force or effect, and in no event shall Captiva's performance of services or provision of products constitute acceptance of any such terms or conditions.
Captiva requires that students submit enrollment cancellation requests as soon as possible if necessary. All classes have limited availability, in the event that you cannot attend, please allow room for other students to participate, by canceling your enrollment as soon as possible.
Cancellation and/or reschedule requests must be received by email at [email protected], phone call at 202-770-2120 or 1-888-560-9280, or by Facsimile (Fax) at 202-770-2121. Students are responsible for ensuring that Captiva receives your written cancellation request. Captiva will reply with a written acknowledgement with five (5) business days.
Student cancellations received up to three (3) business days before classes start will receive a full refund, less a $150 processing fee.
Student cancellations received less than three (3) business days before classes start will receive a 50% refund, less a $150 processing fee.
Student cancellations received 24 hours or less before classes start or students who fail to appear for the class will be billed for the full course tuition.
Student cancellation requests received after classes start are non-refundable.
There is no credit or refund of tuition due to late cancellation or failure to attend without notice.
Substitutions (seat exchanges) are accepted at any time prior to the start of class with advance notice. To request a substitution, send an email to Captiva’s Training Team at [email protected], call the Training Team at 202-770-2120 or 1-888-560-9280, or send a fax to 202-770-2121.
If on a monthly paid subscription service, all cancellations must be requested no later than 14 days before the next billing cycle. To submit a cancellation request, send an email to [email protected], or call the Training Team at 202-770-2120 or 1-888-560-9280, or send a fax to 202-770-2121. Once the cancellation request has been processed the subscription account will be deactivated immediately.
Cancelling your enrollment voids any special agreed-upon pricing. To re-enroll at a later date, you must enroll at the regular price for that product or service available at the time of re-enrollment.
The Boot Camp Training Cancellation Policy is the same as Captiva's Standard Cancellation Policy.
Cancellation requests received after participant materials have been developed and emailed or mailed are non-refundable.
All tuition fees paid by the student shall be fully refunded if requested up to three (3) business days before classes start. An application fee of not more than $150.00 may be retained by Captiva if the application has been processed.
After the third business day has elapsed, the Captiva Solutions Cancellation Policy shall apply.
Refund requests will be reviewed on a case-by-case basis and are dependent on the type, duration, and amount of course content that has been accessed. To qualify for a refund, the purchaser must notify the Captiva Training Team by phone at 202-770-2120 or 1-888-560-9280, or by email at [email protected] and must not have accessed or completed more than 5% of the course content. An application fee of not more than $150.00 may be retained by Captiva if the application has been processed.
In most cases you have paid for services and/or products and have seen the results of using them and received profit from the efforts or deployment and usage of licensed, online products or services.
In most cases you have paid for services and/or products and have seen the results of using them and received profit from the efforts or deployment and usage of licensed, online products or services.
If you do not see the return on investment (ROI) that was promised, Captiva will do everything in its power to ensure that the lack is made up to you in some way. Submit an email request to the Captiva Training Team at [email protected] or call 202-770-2120 or 1-888-560-9280 for us to help.
Cancellation requests received 24 hours or less before classes start or students who fail to appear for class will be billed for the full class tuition.
Student cancellation requests received after classes start are non-refundable.
Tuition fees paid for an enrollment application that is rejected by Captiva prior to class starting, shall be fully refunded, minus a $150 processing fee.
No shows and cancellations not made within the specified cancellation period will incur the full cost of tuition.
All refunds shall be returned within thirty (30) days, or one billing cycle, through the same manner of initial payment, minus a $150 processing fee if applicable.
Accounts cancelled/terminated by Captiva for violating our terms of service, such as spamming or similar violation, do not qualify for a refund.
5. Attendance and Monitoring
Course instructors inform class participants that attendance is monitored per the requirements of the credentialing organization to ensure the correct number of credits are awarded to each participant.
Instructors require participants to sign in and record their arrival time at the start of the program, before and after any breaks and at the end of the session. The instructor oversees the maintenance of an Exception Log noting where an individual misses more than ten minutes of the course and how long that participant missed.
At large courses, attendance and participation is tracked using audience response software with polling. The instructor downloads an attendance and participation report from the application immediately following class or the event.
Participants who attempt to fraudulently record attendance at a class or event are expelled from the class, if applicable, and are not given credit.
Attendance at each class session is required. In the event of an emergency that requires a participant’s absence, Captiva will consider a class make-up session with proper documentation to legitimize the absence.
Attendance is monitored in real time using built-in reporting tools of the conferencing platform, as well as attendance tracking software and audience response software with polling, such as Conferences.io, which Captiva Solutions utilizes.
With powerful reporting features, these tools provide standard reporting to obtain basic data on class participation for each participant, as well as custom reporting for more in-depth insights into class and participant progress. At the end of the course, the Training Program Manager, downloads a report showing the attendance and engagement level of each participant as well as the time(s) they entered and left the course.
During instruction, the instructor employs at least three instances of interactivity from a choice of multiple-choice, open-ended questions, surveys, and games, to be completed by all participants per hour of instruction. We ensure the chosen mechanism lacks predictability. Participant responses are recorded and downloaded in a report by the Training Program Manager immediately following class.
Participants who attempt to fraudulently simulate attendance at an online class session are expelled from the class and not given credit.
Attendance at each class session is required. In the event of an emergency that requires a participant’s absence, Captiva Solutions will consider a class make-up session with proper documentation to legitimize the absence.
6. Grievance and Appeals
Initial Review: The Training Program Manager will conduct an initial review of the grievance or appeal to determine its validity and next steps. If the grievance or appeal is valid the Training Program Manager will attempt to resolve it following Captiva Solutions Training Program Policies and Standards.
Investigation: If the Training Program Manager is unable to resolve the grievance or appeal, they will present it to Captiva Solutions Senior Management at its regularly scheduled meeting. Captiva Senior Management will then conduct a thorough investigation, if necessary. This may involve interviewing you (the complainant), the subject of the complaint, and any witnesses. It may also involve reviewing relevant documents.
Decision: After the review and/or investigation, a decision will be made regarding the grievance or appeal. This decision is based on the evidence gathered and Captiva Training Program Policies and Standards.
7. Complaint Resolution
Point of Contact Training Program Director - Eberechi Ugwu-Amole
Email: [email protected]
Phone: 202-770-2120 | Monday – Friday: 9am – 5pm (EST)
Toll Free: 1-888-560-9280
Fax: 202-770-2121
Email: [email protected]
Mail: Captiva Solutions, LLC 8201 Corporate Drive, Suite 635, Landover, MD 20785
A reason why we have not yet resolved your complaint
A Point of Contact who is dealing with your complaint
A timeframe when we will contact you again
8. Privacy and Data Protection
We understand the importance of personal information and are dedicated to ensuring its security, confidentiality, and integrity.
We adhere to the highest standards of privacy practices and comply with applicable data protection laws and regulations.
Our commitment extends to every aspect of our operations, from the collection, use, and storage of personal data to its disposal or destruction when no longer needed.
To uphold this commitment, we have implemented robust security measures and policies designed to protect the personal information under our care against unauthorized access, disclosure, alteration, or destruction.
We ensure that personal data is collected for specified, explicit, and legitimate purposes and is processed in a manner that is compatible with those purposes.
We also believe in transparency and the right of individuals to understand how their personal information is used. To this end, we provide clear information about our data collection and processing practices and ensure that participants have access to their personal data, can request corrections, and have the option to opt out of certain uses of their information.
Our clients and patrons entrust us with their personal information in the context of their professional development, and we do not take this trust lightly.
We are committed to continuous improvement of our privacy practices and to keeping our staff trained and aware of their obligations in protecting your personal information.
At Captiva, protecting your personal information is at the core of our values and operations. We are dedicated to maintaining this trust and ensuring that our training environments are safe, respectful, and secure for everyone involved.
For more information, please see our Privacy Policy.
9. Non-Discrimination
We believe that diversity enriches our training programs and enhances the learning experience for everyone involved.
We strictly prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, age, national origin, ancestry, marital status, disability, veteran status, sexual orientation, or any other category protected by law. This non-discrimination policy applies to all aspects of our operations, including but not limited to, recruitment and employment practices, admissions policies, scholarship and apprenticeship programs, and all other educational and training programs and activities.
Captiva is dedicated to creating a welcoming and supportive atmosphere where differences are respected, diversity is celebrated, and everyone is valued and treated with dignity. We are committed to ensuring that all individuals have equal access to our training opportunities and are able to participate fully in the vibrant learning environment we offer.
We actively work to identify and eliminate barriers that may prevent the full participation of any individual in our training programs. Our goal is to empower every participant to reach their full potential, free from bias and discrimination.
Whether participating in a Captiva Solutions official event or training course as an employee, candidate, participant, member, staff, volunteer, subcontractor, vendor, or client if you feel you have been discriminated against based on nationality, religion, sexual orientation, race, gender, disability, age, marital status or military status, please send an email to [email protected] or call 202-770-2120 so that we can investigate your claim.
Captiva encourages an open dialogue about diversity and inclusion and welcomes feedback from our community on how we can continue to improve our practices.
10. Record Retention
meets legal standards;
properly manages the use of electronic and physical storage space;
properly disposes of outdated Records.
11. Intellectual Property
Copying, reproducing, distributing, selling, or leasing any part of the training materials without the prior written consent of Captiva Solutions or the respective copyright owner.
Using the training materials for commercial purposes, including teaching or training others outside the context of your personal or internal business use.
Modifying, adapting, translating, or creating derivative works from the training materials without permission.
12. Accessibility and Accommodations
Captiva offers a range of accommodations designed to meet the diverse needs of our participants. These accommodations include, but are not limited to:
Accessible training materials in various formats (e.g., large print, electronic documents).
Additional time for completing exams and assignments for participants with learning disabilities.
Physical accessibility features at our training locations, including wheelchair-accessible facilities and restrooms.
Remote participation options for participants who are unable to attend in person due to a disability.
To request accommodations, please follow these steps:
Contact our Training Program Manager at [email protected] or call 202-770-2120.
Provide a brief description of your disability and the specific accommodations you are requesting.
If available, include any documentation that supports your request for accommodations.
Our Training Program Manager will review your request and work with you to ensure that your needs are met. We may reach out for additional information or to discuss potential accommodation options.
13. Assessment and Certification
Achieving a passing grade in all required tests and quizzes.
Successful completion and submission of all projects and assignments by the specified deadlines.
Satisfactory attendance and participation, as required by the program.
Passing the final assessment, if applicable, which serves as a capstone to the learning experience.
14. Technology and Equipment
Computer: A desktop or laptop running Windows 10 or later, or macOS 10.13 or later. Your device should have at least 8GB of RAM and a modern processor (Intel i5 or better, AMD Ryzen 5 or better).
Internet Connection: A reliable, high-speed internet connection with a minimum speed of 5 Mbps for downloads and 2 Mbps for uploads. This ensures smooth streaming of live sessions and access to online resources.
Webcam and Microphone: A built-in or external webcam and microphone for participating in live sessions and completing any assignments requiring video submissions.
Monitor: A monitor with a minimum resolution of 1024x768. Dual monitors are recommended for courses involving programming or design work.
Web Browser: The latest version of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
PDF Reader: Adobe Reader or any other software capable of opening PDF files.
Office Suite: Microsoft Office or equivalent (Google Docs, OpenOffice) for document creation, spreadsheets, and presentations.
Specialized Software: Some courses may require specialized software. Details and any provided licenses will be communicated before the start of the course.
Captiva is dedicated to ensuring that technical issues do not hinder your learning experience. Our technical support policy includes:
Pre-Course Technical Check: We offer a pre-course technical check to help you ensure that your setup meets the required specifications.
Technical Support Team: Access to our technical support team via email, phone, or live chat during business hours for troubleshooting and assistance with course-related technical issues.
Guidance Documents and Tutorials: Provision of step-by-step guides and tutorials on setting up necessary software and troubleshooting common issues.
Feedback Loop: We continuously seek feedback on technical challenges faced by participants to improve our support and the overall learning experience.
15. Special Offer Terms and Conditions
a. Full payment is due at the time of registration for any special offers. Failure to do so will result in the forfeiture of your special offer.
b. Special Offers are not valid with other savings programs, discounts, or promotions.
c. This offer is valid only for instructor-led (virtual and in-person) courses only.
d. Tuition and fees for Special Offers are non-refundable.
e. Special Offers are subject to change or cancellation without advance notice.
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